Can’t find the answer you’re looking for? Every journey is unique, so if you have a specific question, I’d love to help. Simply get in touch and let’s start planning together.
Sarah Liebenberg
Why should I use a Travel Manager instead of booking online?
Booking travel online has never been easier – but planning the right journey has never been more complex.
With thousands of flights, hotels and travel options available, knowing which choices are right for you can quickly become overwhelming.
Working with an experienced Travel Manager means having someone who takes the time to understand your travel style, priorities and budget before creating a personalised itinerary designed around your needs.
From finding boutique accommodation and coordinating complex itineraries to providing support if plans change, The Travel Lab offers something online booking platforms simply can’t – personalised service, expert advice and complete peace of mind.
What types of travel do you specialise in?
The Travel Lab provides personalised travel management for a wide range of travel experiences, including:
- Leisure Travel
- Family Holidays
- Group Travel
- Corporate Travel
- Executive Retreats
- Conferences & Events
- Incentive Travel
- Luxury Holidays
- Cruises & River Cruises
- Tailor-Made International Travel
Every itinerary is thoughtfully designed around your individual needs and travel goals.
How does the planning process work?
Every journey begins with a conversation.
Sarah takes the time to understand where you’d like to go, what you’d like to experience, your travel style and your budget.
From there, a personalised itinerary is carefully created and refined with you until every detail feels just right.
Once everything is confirmed, The Travel Lab manages your bookings, coordinates suppliers and prepares all your travel documentation – leaving you free to look forward to your journey with confidence.
Is there a fee for your travel planning services?
CONSULTING FEES
*Fees are per person (pp) unless otherwise stated. All prices quoted are in Australian Dollars (AUD).
Initial Consultation – No fee 30 minute discovery call.
Let’s chat about your needs and how best I can serve you. If we feel it’s a right fit and I can help then we can continue to create something that is just right for you!
Trip Planning fee $200 – if further revisions are required after discovery call & first proposal, we will ask that you take care of this prior to commencing more work. It is non-refundable if booking does not actualise to cover time spent, recommendations and knowledge.
Complex itinerary planning fee from $500 – if applicable will be advised at quote stage
Can you help if I already know where I want to go?
Absolutely.
Some clients arrive with every destination already planned.
Others simply have an idea of where they’d like to travel.
Whether you have a detailed itinerary or just the beginning of an idea, Sarah can help refine your plans, recommend improvements and manage every aspect of your journey.
What if I don't know where I want to travel?
That’s perfectly okay.
Many clients simply know they need a holiday but aren’t sure where to begin.
Sarah enjoys helping travellers discover destinations they may never have considered, offering ideas based on your interests, travel style, budget and the type of experience you’re looking for.
Sometimes the best journeys begin with a simple conversation.
Can you organise every part of my trip?
Yes.
The Travel Lab can coordinate every aspect of your journey, including:
- Flights
- Accommodation
- Cruises
- Rail travel
- Car hire
- Airport transfers
- Guided tours
- Travel insurance
- Visas and travel advice
- Unique local experiences
Every itinerary is carefully coordinated to create a seamless travel experience.
Do you book travel within Australia as well as overseas?
Yes, for domestic flights a fee of $40.00 per person is charged and anything else required can be discussed
Can you help with travel insurance?
Yes.
Travel insurance is one of the most important parts of any journey and provides valuable protection should the unexpected occur.
Sarah can assist you in selecting travel insurance that best suits your travel plans and circumstances, giving you greater confidence before you depart.
Covermore is the association she partners with.
What happens if something changes while I'm travelling?
Travel doesn’t always go exactly to plan.
Flights can change.
Weather can disrupt schedules.
Unexpected situations can arise.
One of the benefits of working with The Travel Lab is knowing you have an experienced travel professional to support you should something unexpected happen before or during your journey.
Sarah has assisted clients through everything from flight disruptions to overseas emergencies, providing reassurance when it’s needed most.
Can you organise travel for groups?
Absolutely.
Sarah regularly coordinates travel for:
- School groups
- Sporting clubs
- Community organisations
- Special interest groups
- Family celebrations
- Business groups
Every group itinerary is tailored to suit your group’s unique requirements, ensuring a smooth and enjoyable travel experience for everyone involved.
Can you organise corporate travel?
Yes.
Whether you’re arranging travel for executives, employees or clients, The Travel Lab provides personalised corporate travel management designed to save your business time while ensuring every journey is professionally planned and supported.
Can you organise conferences, executive retreats and incentive travel?
Yes.
From leadership retreats and corporate conferences to incentive programmes and business events, Sarah manages every aspect of your travel arrangements.
Working closely with your organisation, she coordinates travel, accommodation and logistics to help create seamless business experiences from beginning to end.
Can we meet in person?
Yes.
The Travel Lab offers flexible appointment options to suit you.
Sarah can meet clients in person, arrange appointments in a local café, speak over the phone or connect online—making travel planning convenient, comfortable and personal.
I'm retired and haven't travelled overseas for years. Can you help?
Absolutely.
Many of Sarah’s clients are retirees who now have the time to travel but would prefer the reassurance of having an experienced Travel Manager guide them through the planning process.
From choosing destinations and planning itineraries to managing bookings and travel documentation, Sarah makes travelling overseas simple and enjoyable.
I've never travelled overseas before. Can you help?
Of course.
Planning your first overseas holiday can feel overwhelming, but that’s exactly where professional guidance makes all the difference.
Sarah will explain every step of the journey, answer your questions and ensure you feel informed and confident before you travel.
Do you only work with clients in South East Queensland?
No.
Although Sarah is based in South East Queensland and enjoys meeting clients locally, The Travel Lab works with clients throughout Australia.
Appointments can be arranged in person, over the phone or online, making it easy to plan your journey wherever you’re located.
How far in advance should I book my holiday?
The earlier you begin planning, the more choice you’ll generally have when it comes to flights, accommodation and experiences.
However, every journey is different.
Whether you’re planning well ahead or considering a last-minute escape, Sarah can help you find the best options available.
Can you help with visas and travel requirements?
Yes.
Travel requirements continue to change, and understanding visa requirements, entry conditions and travel documentation can sometimes be confusing.
Sarah can provide guidance and help ensure you’re well prepared before you leave.
Do you arrange luxury holidays?
Yes.
hether you’re looking for a boutique European hotel, a luxury safari lodge, an overwater villa in the Maldives or an unforgettable private touring experience, Sarah can create a personalised luxury itinerary designed around your travel style and expectations.
Can you help with cruises?
Absolutely.
Whether you’re considering an ocean cruise, river cruise or expedition voyage, Sarah can help you choose the right cruise experience, destination and itinerary to suit your travel goals.
What is your favourite destination?
People often ask Sarah this question—and it’s almost impossible to choose just one.
Africa will always hold a special place in her heart, while Europe remains one of her favourite recommendations because every visit offers something completely different.
One of the greatest joys of travel is discovering somewhere that surprises you.
